Recrutement de 01 CX CHB Execution Team Leader
Recrutement de 01 CX CHB Execution Team Leader
Entreprise: Maersk Line
Niveau d'etude: Non precise
Localité: / Brazzaville
Date limite: 2023-01-11
Recrutement de 01 CX CHB Execution Team Leader
Niveau d'études: Non précisé
Expérience: 5 ans
Expire le: 11-01-2023
Maersk Line
Pointe Noire, Congo
Transports et logistique
CX CHB Execution Team Leader
Full time
CG - Pointe Noire
Opportunité
Maersk Congo is looking for an organized, driven, and experienced candidate to take up the role of CX CHB Execution Team Leader in Pointe Noire.
In this role, you will Provide required expertise for the implementation of Customs Services in Republic of Congo, provide direction and leadership to a group of team members for the purpose of achieving key results. As the team leader you will build transparency and communication with stakeholders,external parties and motivate the team.
Key Responsibilities
Successful implementation of Maersk Customs Services in Republic of Congo
Deliver excellent customer experience based on customer segment
Legal compliance related to Customs regulations and AEO obligations
Own customer onboarding, support and proactive end-to-end issue resolution for a seamless customer experience
Actively monitor NPS across segments
Upselling and provide knowledge of local products
Ensure good collaboration and customer experience as part of cross-functional customer teams
Drive collaboration between all products in scope of CX
Work closely with GSC to lead and accelerate efficiency
Apply the Ocean/ intermodal/ CHB/LCL strategy and direction setting
Who we are looking for
Minimum of 5 years experience in Logistic
Excellent communication skills
Knowledgeable in Transit and Customs
Leadership & Coaching skills
Detailed oriented
Strong knowledge of local logistics operations and systems
Cost consciousness
Knowledge and relationships with key local stakeholders i.e. local supplier markets for insourced physical products
Strong knowledge of local logistics operations and infrastructure, competition and systems
Fluency in French, with English as an advantage
If the above information sounds good to you, please apply by clicking on the “Apply Now” button on the top of the page. Job Post ending date: 11/01/2023
Informations supplémentaires
Ref. R49036
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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