Recrutement de 01 Customer Experience Partner

Recrutement de 01 Customer Experience Partner

Entreprise: Maersk Line
Niveau d'etude: Non precise
Localité: Egypte / Caire
Date limite: 2023-02-02

Recrutement de 01 Customer Experience Partner
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 02-02-2023

Maersk Line
Cairo, Egypt
Transports et logistique
Customer Experience Partner

Full time
EG - Cairo

Oportunidades

Job Description
Customer Experience Agent – Ocean

About the Role:
Owns and manages the customer experience of Essential Services Customers.
Has responsibility for the end to end customer experience in compliance with all company procedures.
Typically handles a large number of customers or larger, more complex customers.
Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard.
The customer often has a certain complexity. Typically involves customers with specific needs outside the normal such as legal requirements, documentation requirements, customs restrictions or filling requirements, lack of e-channel use, specific booking requirements, and/or special cargo/dangerous cargo etc.
The person furthermore exerts a behaviour where he/she can work independently with limited guidance and is capable of supervising others where relevant.

Who we are looking for

Behavioural:
• Ownership and accountability
• Strive towards excellence
• Stakeholder Management abilities
• KPI driven performance- Ability to deliver results
• High attention to details
• Process improvement mindset - Look out for gaps
• Ability to prioritize based on importance/ urgency

Skills:
• It is a plus if the candidate holds education in the field of logistics
• Demonstrated a deep understanding of and experience in the logistics industry is a plus
• Fresh graduates without experience are welcome to apply.
• Strong written and verbal communication skills both in English and local language
• Must possess time management skills to manage high volume in a fast-paced environment
• Personality: Self-starter, problem solver, Can-do-attitude, solution oriented, outstanding at process optimization, Results driven, Detail oriented, Team player

(Flexibility to work during weekends and holidays is appreciated)

Sr Customer Service Agent - Ocean

Outras informações
Ref. R54562

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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