Recrutement de 01 Aviation Associate –Customer Service G6
Recrutement de 01 Aviation Associate –Customer Service G6
Entreprise: World Food Programme
Niveau d'etude: Non precise
Localité: République démocratique du Congo / KINSHASA
Date limite: 2026-03-25
Recrutement de 01 Aviation Associate –Customer Service G6
Mogadiscio, Somalia, The Dem. Rep. Of
time type
Full time
job requisition id
JR121146
DATE LIMITE DE CANDIDATURE
25 March 2026-23:59-UTC+03:00 heure normale d’Afrique de l’Est (Mogadiscio)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority): Under the general supervision of the head of unit, the Aviation Associate, Customer Service will perform the following duties:
Support processing and managing routine administrative in various functional areas.
Assisting booking team in passengers’ reservation and flight manifests.
Ensure that only passengers authorized by the Heads of Organizations that are registered with UNHAS and/or by members of the UNHAS board and/or the Chief Air Transport Officer (CATO)are approved for travel.
Post and broadcast the approved schedule for the information of all passengers including the availability of seats.
Publish/prepare the circulars of the new schedule/price list and new destinations after the approval from Chief Air Transport Officer (CATO).
Publish the UNHAS SAOP (policies/procedures) to the customers/clients.
Identify the customers problems with UNHAS and attend to the passengers’ queries and complaints. focused on customer care and service.
Communicating verbally and in writing in the English language and produce accurate and concise technical reports (monthly, quarterly, and ad hoc reports).
Prepare and collaborate in the production of reports including the production of forms, tables and charts providing details on the area of activity.
Maintaining/recording and processing the agencies application and submitting to Chief Air Transport Officer (CATO) for his approval.
Maintaining/recording and updating the UNHAS approved agencies list.
Communicating/coordinating with UNHAS field/regional offices with regards to established practices/rules and regulations compliances.
Disseminating flights/schedule and update among UNHAS user group/clients.
Providing relevant training and briefing to the organizations focal points regarding UNHAS booking policy and procedures.
Providing training for the users in the online booking system
Organize meeting with customer (User Group), maintain and establish close contacts with customers on regular basis.
Supporting the head of unit for conducting passengers and heads of organization survey and preparing analysis reports.
Receive feedback by conducting customer surveys regarding operation (before, during and after the flights) and identify/explore any special needs and services for customers.
Ask the customers to fill a post complaint and/or remark feedback form to be filled with the complaint in the log (Keep record of all complaints and/or remarks from the customer feedback).
Follow up on solving problems and/or complaints within (72 hours), during which keep the customers updated with the current situation even if there is no coherent answer.
And any other tasks given by the immediate supervisor and Chief Air Transport Officer (CATO)when and where deemed necessary.
QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED
Education: Completion of secondary school education OR University degree (Diploma/Bachelor) in flight dispatch, aeronautical engineering, Air Operations, Air management, or other related fields.
Experience: At least six (6) years of experience with a secondary school certificate OR University degree (Diploma/Bachelor’s) with a minimum of two (2) or more years of experience in aviation-related fields.
Language: Fluency (level C) in English and Somali Languages.
Other Knowledge and Skills Required:
Experienced in handling end‑to‑end flight processes.
Strong knowledge of aviation operations and field practices.
Skilled in effective communication within operational and team environments.
Experienced in organizing meetings and providing facilitation during discussions.
Capable of maintaining strong public relations in aviation settings.
Proficient in dispatching flights from uncontrolled airfields.
Experienced in interpreting and applying operational flight plans.
Strong ability to interpret aviation rules, standards, and operating procedures.
Excellent at communicating operational requirements clearly and effectively.
This position is open to qualified Somali national candidates only. Female candidates are highly encouraged to apply. WFP Somalia offers female friendly spaces in the workplace.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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