Recrutement de 01 L1 Network Security & UC Technical Support Engineer
Recrutement de 01 L1 Network Security & UC Technical Support Engineer
Entreprise: ORANGE
Niveau d'etude: Non precise
Localité: Egypte / Caire
Date limite: 2023-03-15
Recrutement de 01 L1 Network Security & UC Technical Support Engineer
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 30-05-2023
orange
Cairo, Egypte
L1 Network Security & UC Technical Support Engineer
Ref : 574368 | 01 Mar 2023
Date limite de candidature : 30 May 2023
CityStars, Cairo, Égypte - Egypte
Votre rôle
Job Purpose:
To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution.
To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of quality services to our customers.
Key Tasks and Responsibilities:
To provide a professional first point of contact for the customer
To accurately log all incidents/inquiries in a timely and effective manner
Diagnose fault-related cases both proactive and reactive by effectively utilising software diagnostics and other network/products utility program wherever possible
Provide continual updates to the customer and use internal escalation process when necessary in order to meet contractual and performance objectives
To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.
To resolve by himself/herself most of the incidents on all IT Services supported by the team
Document all troubleshooting and case management actions via the ticketing systems
Votre profil
Skills and Qualifications:
Basic knowledge in computer networks (CCNA is a plus)
English fluency (French is a plus)
Strong interpersonal and communication skills
Strong customer handling skills.
Ability to adapt to changes and acquire new skillsets to meet business demands
Preferred to have knowledge in any of the following technologies: firewalls, proxies, load balancers, Intrusion prevention & detection system, active directory, skype for business, Microsoft exchange.
Le plus de l'offre
Educational background:
B.Sc. Engineering, Telecommunications or Computer Science
Professional Experience:
0-2 years of experience in the IT field.
Entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Contrat
CDI
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