Recrutement de 01 Network Problem Manager
Recrutement de 01 Network Problem Manager
Entreprise: ORANGE
Niveau d'etude: Non precise
Localité: Egypte / Caire
Date limite: 2023-10-17
Recrutement de 01 Network Problem Manager
Niveau d'études: Non précisé
Expérience: 3 ans
Expire le: 17-01-2024
orange
Cairo, Egypte
Network Problem Manager
Ref :577036 | 19 oct. 2023
Date limite de candidature : 17 janv. 2024
CityStars, Cairo, Égypte - Egypte
Votre rôle
Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
Prevents the replication of Problems across multiple systems
PM may also be requested to discuss the technical part supporting the SM, when needed.
Responsible for creating or suggesting RFC for permanent resolution of identified known-errors;
Follows up issues and progress with problem owners where necessary
Drive all problems towards root cause identification and permanent fix
Monitors the effectiveness of error control and makes recommendations for improvements
Reviews the efficiency and effectiveness of the Problem control process
Maintains inventory of problems under analysis and their current progress and status
Updating KEDB
Produces Problem Management reports and management information
Coordinates meetings to resolve problems
Prevents recurrence of issues by identifying root cause and implementing fix
Need to have innovative approach as problems are unique and need to use different RCA techniques
Votre profil
Minimum 3 years Incident & Problem Management experience
Analytical skills
Good Network understanding with CCNA certification & CCNP-Routing knowledge.
Good ITIL understanding
Strong Excel Knowledge
Good International Customer handling skills
Good Interpersonal skills
Good organizational skills
Le plus de l'offre
Role Purpose:-
As a Problem Manager
Single point of contact for one or more problems
Responsible for ownership and coordination of actions of those problems
To analyze root cause, identify Known Error and coordinating actions to fix the error.
To review the Problem Trends and Planning and Driving Improvement Plan
To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams.
Contrat
CDI
Recrutement de 01 Chargé de communication externe - Débutant H/F pour TotalEnergies
Niveau d'etude: Non precise | France / Pau | Date limite: 14-05-2026
Recrutement de 01 Assistante équipe Libye et Algérie H/F pour TotalEnergies
Niveau d'etude: Non precise | France / Paris | Date limite: 14-05-2026
Recrutement de 01 Ingénieur Brevets - Débutant H/F pour TotalEnergies
Niveau d'etude: Non precise | France / Paris | Date limite: 14-05-2026
Recrutement de 01 Ingénieur Brevets - Débutant H/F pour TotalEnergies
Niveau d'etude: Non precise | France / Paris | Date limite: 14-05-2026
Recrutement de 01 CHARGÉ(E) DE PROJET – DONNÉES ET SUIVI ÉVALUATION ET APPRENTISSAGE pour HiiL
Niveau d'etude: BAC + 3 | Burkina Faso / Ouagadougou | Date limite: 08-05-2026
Recrutement de 01 DEPUTY PROJECT DIRECTOR pour FHI 360
Niveau d'etude: Non precise | Burkina Faso / Ouagadougou | Date limite: 03-05-2026
Recrutement de 01 Manager (m/w/d) Finance und Internal Controlling pour TotalEnergies
Niveau d'etude: Non precise | Allemagne / Allemagne | Date limite: 29-05-2026
Recrutement de 01 CHARGE DE LA QUALITE PRODUIT H/F - CDI pour TotalEnergies
Niveau d'etude: Non precise | France / Paris | Date limite: 29-05-2026
Recrutement de 01 Chargé de support opération pour modélisation des projets Offshore Wind - Débutant H/F pour TotalEnergies
Niveau d'etude: Non precise | France / Pau | Date limite: 29-05-2026
Recrutement de 01 HSE Methods & Integrity Engineer pour TotalEnergies
Niveau d'etude: BAC + 5 | Italie / ROMA | Date limite: 27-05-2026
Recrutement de 01 Intern - Procurement pour TotalEnergies
Niveau d'etude: Non precise | Émirats arabes unis / Dubaï | Date limite: 27-05-2026
Recrutement de 01 Adjoint(e) Chef de Dépôt / Ingénieur(e) Exploitation & Sécurité (H/F/X) pour TotalEnergies
Niveau d'etude: Non precise | Belgique / Bruxelles | Date limite: 27-05-2026
Recrutement de 01 Demurrage Analyst – Maritime Department pour TotalEnergies
Niveau d'etude: Non precise | Greece / Athens | Date limite: 29-05-2026
Recrutement de 01 Responsable HSE et Développement Durable pour TotalEnergies
Niveau d'etude: Non precise | Tunisie / Tunis | Date limite: 29-05-2026
Recrutement de 01 SUPERVISEUR CONDITION MONITORING (MAINTENANCE CONDITIONNELLE) – MAINTENANCE MOBILE (H/F) pour BISSA GOLD SA