Recrutement de 01 Transversal technical problem manager
Recrutement de 01 Transversal technical problem manager
Entreprise: ORANGE
Niveau d'etude: Non precise
Localité: Egypte / Caire
Date limite: 2022-08-15
Recrutement de 01 Transversal technical problem manager
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 15-08-2022
orange
Cairo, Egypte
Informatiques, Télécommunications
Transversal technical problem manager
Ref : 568140 | 17 mai 2022
Date limite de candidature : 15 août 2022
CityStars, Cairo, Égypte - Egypte
Votre rôle
Build Baseline for Pb mangment on all UC technology
- Fine tune UC pb management interlock with other stakeholders
- Intiate Problem codes exercise on all UC technologoy in alignment with UC stakeholders.
- Intiate Pb management communication and Newsletter.
-Perform weekly Problem reviews , enrich invovlment of other teams managers representatives in disucssion to progress when needed with blocking PB
-Maintain and publish dashboards
-Define and provide KPIs on Problem performance, Deploy new PB KPI based on PB representation per different products
-Improve regularly process ( promote KEDB usage, update of related documents (instalation docs, icog ..), work with DGPO & other similar transversal roles to improve problem managment....)
-Facilitate backup activity on pb managment to be done by other transversal team members
- Engage and align with incident manager for one tool one team project and for oceane best practices
- Promote pb management practices and produce newslettters
- Lead One team one tool project & objective alignment on concerned technology
- Enhance proactive Pb management triggers and source and identify with other stakeholders, best extracts optimization for proactive incidents ( monitoring ,orchestra and SIP tiger)
- work with incident managers to identify the chronic and repetitve incidents and create problems accordingly
- participate in the audit and provide the requested evidences and presentations
Votre profil
Good ITIL knowledge
Fluent in English
Good knowledge in UC technolgies( BTG,CISCO,Avaya,CC,B2GAAS..Etc)
Good presentation skills and Excel (reporting)
Project management is a plus
Le plus de l'offre
Entité
Customer Services & Operations
Contrat
CDI
Recrutement de 01 Négociateur juridique R&D débutant H/F pour TotalEnergies
Niveau d'etude: Non precise | France / Paris | Date limite: 29-08-2026
Recrutement de 01 Ingénieur Produit Travail des Métaux H/F pour TotalEnergies
Niveau d'etude: Non precise | France / Paris | Date limite: 29-08-2026
Recrutement de 01 Responsable Commercial (e) pour ACCES Burkina SARL
Niveau d'etude: BAC + 2 | Burkina Faso / Ouagadougou | Date limite: 07-08-2026
Recrutement de 01 Négociateur juridique R&D débutant H/F pour TotalEnergies
Niveau d'etude: BAC + 5 | France / Paris | Date limite: 06-08-2026
Recrutement de 01 Ingénieur data et IA débutant H/F pour TotalEnergies
Niveau d'etude: BAC + 5 | France / Paris | Date limite: 06-08-2026
Recrutement de 01 Analyste Asset Marché de l’Énergie (H/F) pour TotalEnergies
Niveau d'etude: BAC + 5 | Espagne / Madrid | Date limite: 06-08-2026
Recrutement de 01 Auditeur / Auditrice & Contrôle Interne pour TotalEnergies
Niveau d'etude: Non precise | France / Paris | Date limite: 31-08-2026
Recrutement de 01 Ingénieur IA et innovation débutant H/F pour TotalEnergies
Niveau d'etude: BAC + 5 | France / Paris | Date limite: 29-08-2026
Recrutement de 01 CNC Operator pour TotalEnergies
Niveau d'etude: Non precise | Etats-Unies / New York | Date limite: 29-08-2026
Recrutement de 01 Programme Policy Officer - Food Technologist, NOA pour World Food Programme
Niveau d'etude: Non precise | Madagascar / ANTANANARIVO | Date limite: 11-08-2026
Recrutement de 01 Monitoring Assistant (Food Safety and Quality) SSA4 pour World Food Programme
Niveau d'etude: Non precise | Liban / Chekka LIBAN | Date limite: 12-08-2026
Recrutement de 01 Asociado/a de Programas en Medios de vida pour World Food Programme
Niveau d'etude: Non precise | Colombia / Bogota | Date limite: 11-08-2026
Recrutement de 01 Asistente de Adquisiciones pour World Food Programme
Niveau d'etude: Non precise | Équateur / Quito | Date limite: 11-08-2026
Recrutement de 01 Storekeeper, SC4, Multiple duty stations pour World Food Programme
Niveau d'etude: Non precise | Madagascar / ANTANANARIVO | Date limite: 10-08-2026
Recrutement de 01 HR Assistant , SC L5 pour World Food Programme