Recrutement de 01 CRM Functional Analyst for Dynamics 365 & Power Platform

Recrutement de 01 CRM Functional Analyst for Dynamics 365 & Power Platform

Entreprise: ORANGE
Niveau d'etude: Non precise
Localité: Belgique / Bruxelles
Date limite: 2025-01-12

Recrutement de 01 CRM Functional Analyst for Dynamics 365 & Power Platform

CDI - CRM Functional Analyst for Dynamics 365 & Power Platform
CRM Functional Analyst for Dynamics 365 & Power Platform
ref :EBSF5082666 | 14 oct. 2024

date limite de candidature : 12 janv. 2025


The team, position & mission:

We are looking for an experienced CRM Functional Analyst for Dynamics 365 & Power Platform to join our dream team. This is the perfect role for someone who enjoys working with cutting edge technologies and wants to create innovative solutions using tools like Dynamics Omnichannel, Microsoft DigitalCenter, Customer Data Platform and Customer Engagement and Sales.

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Your key areas of responsibility as a CRM Functional Analyst:

Trustful Advisor for Client: analyzing and assessing the client's needs, performing gap analysis, analyzing customer insights and doing functional analysis.

Bridge between business & technical people: being able to understand and translate the business needs of the customers into technical requirements for out Dynamics 365 Consultants.

Expert in Dynamics 365: configuring and customizing the CRM & Power Platform

applications emphasizing on maintainability and leveraging out of the box features.

Work on innovative projects: your work will have great impact working on fraud detection, advanced case management, B2B commercial processes and many more!



As an ideal candidate you have: (this should focus on requirements/experience):

Excellent analytical skills- with prior experience in analyzing needs via workshops & interviews and ability to work with high amounts of information to summarize it an analysis document.
Good consulting skills- knowing how to guide end users through a project such as a solution implementation.
Expertise in Dynamics 365 CRM (with knowledge of one of the modules: Sales, Customer Service, Marketing or Field Service) and Power Platform implementation.
Proficiency in English and fluency in Dutch, French would be considered a plus
Expertise with Omnichannel for Customer Service, Customers Insight and Power Portal is considered a plus and it's valued.
Knowledge of methodologies and best practices: Agile, FastTrack, Success By Design is recommended and appreciated.


What we offer you:

Hybrid ways of working with access to our modern & collaborative offices in Brussels
We may work with tomorrow’s technology, but at our core we are a people-oriented organization and we are proud to have our Great Place to Work certification
An open and inclusive culture, that enables us to reach our full potential
Career growth possibilities towards roles such as Platform expert, Solution Architect, Project Manager
or Squad Lead

A community of experts - as Digital Natives, we put innovation at the heart of our expertise
Read more about the benefits we offer here


About Orange Business:

Orange Business is a leading network and digital integrator company with offices in 65 countries worldwide, and part of the Orange Group.

Digital Services, a business line of Orange Business is a newly created division within Orange Business. In Europe the business line consists of approximately 1500 people distributed across 9 countries.

Our joint mission is to help innovate, drive and lead them in their digital transformation challenges and business strategies in key digital domains, including Cloud, Customer Experience, Digital Workspace and Data & AI.

As an agile and fast-moving digital business partner, the business line offers trusted end-to-end solutions and products that help businesses in a wide range of industries in the private and public sector transform their operations, enhance customer experience, and drive growth.

With our digital expertise, we are a strategic partner of Orange Business objectives to be a leading network and digital integrator with our team as a key growth engine.



The process:
We screen applications on an ongoing basis, with the aim of conducting conversations and interviews as we receive them.

Interested but feel that you don´t match the criteria 100%? We encourage you to apply anyway! We believe in the potential of diverse skill sets, perspectives and individuality. We want to encourage everyone to be their authentic selves and your unique capabilities may align perfectly with our team's needs! Your perfect match might be the next job we are announcing, so why not have a head start and apply now!

Are you interested to read more about Orange Business? Visit our Website or follow our LinkedIn account.


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